The Guardrails
Public Safety — New Orleans puts AI agents on 911 calls
New Orleans is letting an AI agent answer 911 calls, offloading redundant incident reports from understaffed human dispatchers — and doing it without telling callers they're talking to a machine. It's a preview of the transparency fights coming to every understaffed public call center. New Orleans' Orleans Parish Communication District (OPCD) is testing Carbyne's AI Emergency Call Triage, which now answers 911 calls and routes non-urgent reports away from human dispatchers. The system is wired