
The Guardrails
China just told AI customer service it cannot promise you a refund
China spent the week writing rules for the AI it already runs — who has to answer you, what the state gets to see, and where the power comes from. All three landed within days of each other, and all three are the kind of plumbing decisions that outlast model releases. China's first national standard for AI customer service, GB/T 47746—2026, took effect on September 1, and it targets the two tricks consumers hate most. The "transfer to a human" button must be easy to find, handoffs must carry th










